General Onboarding Roadmap 🚊

Because we don’t want you to end up like this…

we have taken the liberty to map out your General Onboarding Roadmap 🚆

Here is an overview of all the Onboarding Sessions the People have organised for you, which should generally take place in the first two weeks of your ultimate journey 🚀

🤚🏻 A few things before we jump in:

👉 Having said that, you don’t have to attend all the sessions in your first month! We understand that sometimes life happens and there are more important meetings. However, we do recommend the participation in all sessions.

👉🏽 Not all sessions listed here are compulsory for everyone. In general, people from the engineering team have to attend one or two more sessions than the other. We will specify that in the table down here

👉🏽 We are learning as we go! so feel free to tell us if we are missing something. If you personally think we should add another session to our roadmap, or that we should fix the structure of the Onboarding session, drop us a Slack message!

👉🏽 Ask questions! No question is a bad question. We try to make the session as interactive as possible so feel free to shoot your questions if you have some.

Session Name

Relevant for

Responsible

Frequency

When

Content

Session Name

Relevant for

Responsible

Frequency

When

Content

Welcome to ultimate.ai - HR Onboarding Session 🤗

All employees

Kim Dang

People, Culture and Employer Branding Manager

Whenever there is a starter

Whenever there is a starter

The HR Onboarding is the first Onboarding Session everyone will likely to have. It could take place multiple-time a month since there are different starting dates.

The sky might be falling, penguins might be flying but your friendly HR manager will always be there to greet you in the morning of your first day 👌

On this session, the People Team will say hi to you and give you an overview of the company; its operations and help you set up all the accounts you will need!

Onboarding Session: AI and ultimate.ai 💻

All employees

Reetu Kainulainen - CEO & Co-founder

Once per month

Beginning of the month

Very early at the beginning, you will attend a session with one of our founders, Reetu, where he will speak with you about AI in general, AI in Customer Service and ultimate.ai’s position in this dynamic.

Onboarding Session: Product Deep Dive 🏊🏻

All employees

Rep from Product Team

Once per month

Beginning of the month

One member of our product team will gladly walk you through their team’s processes, tooling landscape and members as well as giving you an overview of the features of our platform.

Onboarding Session: Sales Vision 👁

All employees

Rep from Sales Team

Once per month

Beginning of the month

A company’s performance goes hands-in-hands with its sales team, and ultimate.ai is no difference. In this session, you will learn about

  • Sales Team overview

  • How the sales cycle works

  • How we target, develop and close clients

  • What does a pilot look like

Onboarding Session: Marketing 📈

All employees

Rep from Marketing Team

Once per month

Beginning of the month

Everything you hear, see (or smell) about ultimate.ai is the creation of the Marketing Team. In this session, you will learn about:

  • Marketing Team overview

  • How the marketing cycle works

  • How campaigns are developed and targeted

  • Marketing channels we use

  • Brand guidelines

Onboarding Session: Customer Success and bot building 🤖

All employees

Joyce Yang

Training and Knowledge Coordinator

Once per month

Beginning of the month

Other than the development team itself, the Customer Success Management team works the closest with our product. In this session, Joyce will give an introduction of the Customer Success Management team as well as introduce you to our Dashboard. You will have the chance to work on your own bot! in the same day, in the afternoon, you will take part in a mini break-the-session!

Onboarding Session: Technical Foundation

NEW 🔥

All Employees

Simon Munch-Anderson

CTO

Once per month

Beginning of the month

 Starting from June, our CTO, Simon will walk you through the basics of everything-tech at http://ultimate.ai .

Onboarding Session: Culture 🔥

NEW 🔥

All Employees

Dora Hoffmann

Chief of Staff

Once per month

Beginning of the month

Starting from June, Dora Hoffmann, our Chief of Staff will gladly give you an overview of our Values and most importantly, how we live them! On this session, she will elaborate more on our four newly define values and how they manifest themselves in our system, e.g ESOP, Performance Review etc.

Onboarding Session: DevOps Foundation 🛠

 

Product Team only

Shashi Ravula

Senior SRE

Every 2 months

Beginning of the month

 Starting from June, Dora Hoffmann, our Chief of Staff will gladly give you an overview of our Values and most importantly, how we live them! On this session, she will elaborate more on our four newly define values and how they manifest themselves in our system, e.g ESOP, Performance Review etc.

Onboarding Session: Machine Learning 🔝

Product Team only

Tunç Gültekin

Machine Learning chapter lead

Every 2 months

Beginning of the month

 

Onboarding Session: Front End ⏩

Product Team only

Alexander Rösel

Front End chapter lead

Every 2 months

Beginning of the month

 

Onboarding Session: Back End ⏪

Product Team only

Damian Bojar

Back End chapter lead

Every 2 months

Beginning of the month